The Blog that Explores the Application of Business Administration and Management Principles for the Policing Industry
Good, or better yet, excellent customer service requires a culture that cultivates, expects and demonstrates the same. Jonathan Raymond’s article on EMyth, How Not to Care, offers valuable insights about the perceptions the community may have; whether we are sincere or disingenuous. The policing customer experience starts with the phone call to the 911 operator and continues through the […]
My posts, The Bottom Line and Monopoly: Your the Only Game in Town, challenge us to explore the importance of the police department’s reputation with the community that the department serves. It takes an extraordinary culture to develop and sustain exceptional relationships, and those cultures require unique leaders. This article by Michael Zeidenberg is a prime example […]