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The Tyranny of the Police Org Chart

It happened again. I am listening to someone give a speech or presentation and something they say sparks my brain and yells, “that’s EXACTLY what happens!”. It’s especially profound when the topic is a little remote to policing. This time it was a talk on innovation and improvement in government based on experiences in the business […]

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7 Things That Improve the Quality of Police Services

Most of us know excellent customer service when we see it.  The best experiences stay with us and we share them with people we know.  I have had a few amazing experiences in the last year that have stood out. The ones that come to mind were not simply one customer service representative (which granted, […]

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