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Where are the Answers to Stop Urban Violence?

A question. OK. Several questions. But the big question, the point of this post, is where are the answers to stop urban violence? I ask this because we can all agree that street violence is, and has been, off the hook for some time now. That we know. Even despite the gazillion theories about why […]

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Worth a Look: Power to the People-the Formula for Super Customer Service

Customer service in policing starts (and sometimes ends) with the phone call to 911 and the response the patrol officers make to the call.  The business world gives us the best advice to follow on the topic of customer service because businesses live or die based on the customer service delivered. It goes without saying […]

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