The Blog that Explores the Application of Business Administration and Management Principles for the Policing Industry
Police departments, with very few exceptions, are operated with incredible finesse. Given the complex and dynamic nature of the services they provide, coupled with the social, political and economic influences that shape the strategies that they develop, they out-perform many other service industries. A challenge that most agencies will continue to face is related to […]
Good, or better yet, excellent customer service requires a culture that cultivates, expects and demonstrates the same. Jonathan Raymond’s article on EMyth, How Not to Care, offers valuable insights about the perceptions the community may have; whether we are sincere or disingenuous. The policing customer experience starts with the phone call to the 911 operator and continues through the […]