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Worth a Look: Power to the People-the Formula for Super Customer Service

Customer service in policing starts (and sometimes ends) with the phone call to 911 and the response the patrol officers make to the call.  The business world gives us the best advice to follow on the topic of customer service because businesses live or die based on the customer service delivered. It goes without saying […]

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5 Keys to Police Strategy Development & Execution

Coming up with a good idea is useless without plans for something to do with the idea. Ideas are just thoughts without a vision of where they will take you.  A vision will need objectives and strategies to achieve them.  Executing the strategy may end up being a waste of time if no one is […]

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