The Blog that Explores the Application of Business Administration and Management Principles for the Policing Industry
Articles, links, blogs and books of interest.
Right after I posted Everything Has A Cost, I received an email alert that linked to an article by Barry Reynolds posted to PoliceOne.com titled 5 simple rules for managing your police agency’s budget . Barry leads the article by remarking: Most police executives enjoy the annual budget process about as much as they enjoy a double root canal… […]
Good, or better yet, excellent customer service requires a culture that cultivates, expects and demonstrates the same. Jonathan Raymond’s article on EMyth, How Not to Care, offers valuable insights about the perceptions the community may have; whether we are sincere or disingenuous. The policing customer experience starts with the phone call to the 911 operator and continues through the […]