The Blog that Explores the Application of Business Administration and Management Principles for the Policing Industry
Most of us know excellent customer service when we see it. The best experiences stay with us and we share them with people we know. I have had a few amazing experiences in the last year that have stood out. The ones that come to mind were not simply one customer service representative (which granted, […]
My posts, The Bottom Line and Monopoly: Your the Only Game in Town, challenge us to explore the importance of the police department’s reputation with the community that the department serves. It takes an extraordinary culture to develop and sustain exceptional relationships, and those cultures require unique leaders. This article by Michael Zeidenberg is a prime example […]