Tag Archives: bottom line

7 Things That Improve the Quality of Police Services

Most of us know excellent customer service when we see it.  The best experiences stay with us and we share them with people we know.  I have had a few amazing experiences in the last year that have stood out. … Continue reading

Posted in Organizational Behavior, POOGI, Productivity, Strategy, The Business of Policing | Tagged , , , , , , , , , , | 9 Comments

Worth a Look: How does a Leader Build Respect and Trust into the Brand and Culture?

My posts, The Bottom Line and Monopoly: Your the Only Game in Town, challenge us to explore the importance of the police department’s reputation with the community that the department serves.  It takes an extraordinary culture to develop and sustain exceptional … Continue reading

Posted in Worth a Look | Tagged , , , , | Leave a comment

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