The Blog that Explores the Application of Business Administration and Management Principles for the Policing Industry
Good, or better yet, excellent customer service requires a culture that cultivates, expects and demonstrates the same. Jonathan Raymond’s article on EMyth, How Not to Care, offers valuable insights about the perceptions the community may have; whether we are sincere or disingenuous. The policing customer experience starts with the phone call to the 911 operator and continues through the […]
Some businesses operate in such a way that high employee turnover is not a threat. If you are in one of those business that is terrific. Policing is not one though. The costs of recruiting, equipping, training and deploying qualified personnel is higher than most industries, so a police department’s strategy should always provide for […]