David Lyons March 2, 2015 0 Comments

Worth a Look: Ethical Breakdowns

Scott Bellinger, a Police Academy Commander and Instructor at Munroe Falls Police Academy, recently shared an excellent article from Harvard Business Review in the LinkedIn FBI-Law Enforcement Executive Development Association group. Ethical Breakdowns, by Max H. Bazerman and Ann E. Tenbrunsel, is valuable for two reasons. First, even though there is no reference to the policing industry in the […]

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LinkedIn January 6, 2015 9 Comments

7 Things That Improve the Quality of Police Services

Most of us know excellent customer service when we see it.  The best experiences stay with us and we share them with people we know.  I have had a few amazing experiences in the last year that have stood out. The ones that come to mind were not simply one customer service representative (which granted, […]

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